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Information Technology & Telecommunications PDF Print E-mail
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Information Technology & Telecommunications provides a broad range of computing and communication services to the faculty, staff, and students of Dillard University. ITT is divided into four main areas of service.

Those areas are:

  • Academic Computing
  • Network Support
  • Administrative Computing
  • Telecommunications

Our main objectives are:

  • To provide accurate responses to questions, problems, or enhancements.
  • To proactively identify problems and communicate any solutions or workarounds to the user.
  • To execute proper escalation procedures and provide status reports to users.
  • To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.
  • To maintain a call history for each user and department.
  • To build a knowledgebase of common problems and solutions.
  • To create and maintain a professional and responsive relationship with our users and other IT organizations


SUPPORT

IT Helpdesk: (504) 816-4357
Hours of Operation: Monday through Friday, 8 a.m. to 4:30 p.m.

 

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Dillard University
2601 Gentilly Boulevard
New Orleans, Louisiana 70122
Phone: 504.283.8822

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Dillard University does not discriminate in admissions, educational programs or employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran/Reserve/National Guard status and prohibits such discrimination by its students, faculty and staff. Students, faculty and staff are assured of participation in University programs and use of facilities without such discrimination.