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About Information Technology & Telecommunications

Dillard University student working on his laptopDillard's Office of Information Technology & Telecommunications (ITT) provides support across the University to ensure employees' and students' access to computing, software and communications programs, platforms and devices.


Our main objectives are:

To provide accurate responses to questions, problems, or enhancements.

To proactively identify problems and communicate any solutions or workarounds to the user.

To execute proper escalation procedures and provide status reports to users.

To work with the ITT Telecommunications, Network, Helpdesk, and Administrative teams to resolve user issues.

To maintain a call history for each user and department.

To build a knowledgebase of common problems and solutions.

To create and maintain a professional and responsive relationship with our users and other IT organizations



IT Helpdesk: (504) 816-4357
Hours of Operation: Monday through Friday, 8 a.m. to 4:30 p.m.



2601 Gentilly Boulevard
New Orleans, Louisiana 70122

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